Gateway USA | Laptops | Convertible

Frequently Asked Questions

I have the Gateway 11.6 Model GWTN116-1 says it comes with Microsoft Office 365 for 1 year.
How do I activate it?

Make sure to sign in with a Microsoft account then launch an Office 365 app such Word, Excel, PowerPoint, then follow the on-screen prompts.

I have the Gateway 11.6 Model GWTN141-1 says it comes with Microsoft Office 365 for 1 year.
How do I activate it?

Make sure to sign in with a Microsoft account then launch an Office 365 app such Word, Excel, PowerPoint, then follow the on-screen prompts.

Where do I find drivers for my laptop?

Drivers are available for download from www.gatewayusa.com/support

I bought the Creator Series laptop can it be used for gaming?

Yes, absolutely the Creator Series has all the power you need for gaming.

For Creator Series model GWTN156-2BK what upgrade options do I have for the SSD

*2 Slots (NVMe) *M.2 2280, Slot 1 : NVMe/PCIEX4 -- 256GB PCI-e. Slot 2: NVMe/PCIEX4 *RAID 0 support only

For Creator Series model GWTN156-3BK what upgrade options do I have for the SSD

*2 Slots (NVMe *M.2 2280,Slot 1 : Slot 1 : NVMe/PCIEX4 -- 256GB PCI-e Slot 2: Slot 2: NVMe/PCIEX4/SATAX1 *RAID 0 support only

I powered on my laptop and there’s a “Default User” setup on it what do I do?

The unit will need to reset. Please see reset instructions below:

Turn on your laptop
Hold "SHIFT" on your keyboard
Move your cursor over the Windows icon "Start" menu on the bottom left while continuing to hold down the "SHIFT" key and select "Restart"
When you get to the "Choose an option" menu
Ckick on "Troubleshoot" and click on "Reset this PC"
Click on "Remove everything"

I bought the GWTN116-1 AMD A4 and when browsing the internet, it’s very slow.

A fix for this is in place and will be addressed via Windows updates in the next few weeks. You will see an improvement when browsing the internet.

When I plug in my charger it makes a weird buzzing sound.

Please email us at support@gatewayusa.com and we will replace your charger with another one

When I turn off my blue tooth then turn it back on, I can’t connect to my devices

This is due to the latest version of Windows OS. To connect to your devices via Bluetooth please kindly restart your computer. We suggest to leave Bluetooth on at all times.