Gateway USA | Laptops | Convertible | Gateway Products

Frequently Asked Questions

Make sure to sign in with a Microsoft account then launch an Office 365 app such Word, Excel, PowerPoint, then follow the on-screen prompts.

Make sure to sign in with a Microsoft account then launch an Office 365 app such Word, Excel, PowerPoint, then follow the on-screen prompts.

Reinstall the device driver

1. In the search box on the taskbar, enter device manager, then select Device Manager.

2. Right-click (or press and hold) the name of the device and select Uninstall.

3. Restart your PC.

4. Windows will attempt to reinstall the driver.

How to Update Device Driver”, please refer below link

https://support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6

Yes, absolutely the Creator Series has all the power you need for gaming.

*2 Slots (NVMe) *M.2 2280, Slot 1 : NVMe/PCIEX4 -- 256GB PCI-e. Slot 2: NVMe/PCIEX4 *RAID 0 support only

*2 Slots (NVMe *M.2 2280,Slot 1 : Slot 1 : NVMe/PCIEX4 -- 256GB PCI-e Slot 2: Slot 2: NVMe/PCIEX4/SATAX1 *RAID 0 support only

The unit will need to reset. Please see reset instructions below:

  • Turn on your laptop
  • Hold "SHIFT" on your keyboard
  • Move your cursor over the Windows icon "Start" menu on the bottom left while continuing to hold down the "SHIFT" key and select "Restart"
  • When you get to the "Choose an option" menu
  • Ckick on "Troubleshoot" and click on "Reset this PC"
  • Click on "Remove everything"

This issue has been fixed via Windows updates. Steps to install the updates below.

1. In the search box on the taskbar, enter Windows Update and press enter
2. Click on "Check for Updates"
3. Your computer will start downloading and installing updates
4. Let all the updates install
5. Click the "Restart Now" button

Please email us at support@gatewayusa.com and we will replace your charger with another one

This is due to the latest version of Windows OS. To connect to your devices via Bluetooth please kindly restart your computer. We suggest to leave Bluetooth on at all times.

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